Introduction
At Outlet Vestucia Store, we strive to ensure that you are completely satisfied with your purchase. However, if you are not entirely happy with your order, we offer a straightforward returns and exchanges process. Please read the following information carefully to understand our policies and procedures.
Eligibility for Returns & Exchanges
To be eligible for a return or exchange, the item must be in its original condition, unworn, unwashed, and with all tags attached. The item must also be in its original packaging. Returns and exchanges are accepted within 15 days of receiving your order.
Please Note: Due to safety and hygiene reasons, certain items are non-returnable and non-exchangeable. These include:
- Flame Resistant Clothing
- Flame Resistant Accessories
- Flame Resistant Coveralls
- Flame Resistant Jeans
- Flame Resistant Outerwear
- Flame Resistant Overalls
- Flame Resistant Pants
- Flame Resistant Rain Gear
- Flame Resistant Shirts
- Flame Resistant Sweatshirts
Returns & Exchanges Process
Follow these steps to initiate a return or exchange:
- Contact Us: Email our customer service team at [email protected] with your order number and the reason for your return or exchange request.
- Receive Instructions: Our team will provide you with detailed instructions on how to return your item, including the return address and any necessary forms.
- Package Your Item: Securely package the item in its original packaging, including all tags and accessories.
- Ship Your Item: Send the package to the provided return address using a trackable shipping method. Please note that return shipping costs are the responsibility of the customer.
- Confirmation: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your return or exchange. If approved, we will process your refund or ship the exchanged item.
Refund Process
Refunds will be processed within 5-7 business days after we receive and inspect the returned item. The refund will be issued to the original payment method used during the purchase. Please note that shipping costs are non-refundable.
Return & Exchange Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Body:
Dear Outlet Vestucia Store Team,
I would like to request a [return/exchange] for my recent purchase. Below are the details of my order:
- Order Number: [Your Order Number]
- Item(s) to Return/Exchange: [List the item(s)]
- Reason for Return/Exchange: [Briefly explain the reason]
Please provide me with the necessary instructions to proceed with the return/exchange.
Thank you,
[Your Full Name] [Your Contact Information]Contact Us
If you have any questions or need further assistance regarding returns or exchanges, please do not hesitate to contact us at [email protected]. Our customer service team is here to help!